FAQ

Ordering & Payment

Q: How do I place an order?

A: Add the items you wish to purchase to your cart, proceed to checkout, and follow the on-screen instructions to complete your order.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other digital payment methods.

Q: Can I change or cancel my order after I've placed it?

A: You can modify or cancel your order within a certain timeframe after placing it. Please contact our customer service immediately for assistance.

Shipping

Q: How much does shipping cost?

A: Shipping costs are calculated based on the destination and shipping method selected, and will be provided at checkout.

Q: Do you ship internationally?

A: Yes, we offer international shipping with rates and times varying by destination.

Q: How can I track my order?

A: You'll receive a tracking number via email once your order has shipped.

Returns & Exchanges

Q: What is your return policy?

A: We have a 30-day return policy for items in their original condition. Some items, including all sale items and undergarments, are non-returnable or may only be eligible for a partial refund.

Q: How do I return an item?

A: Please contact us for a return label and return instructions.

Q: Can I exchange an item?

A: For an exchange, please return the original item and place a new order for the replacement.

Product Information

Q: Are your clothes water repellant?

A: All of our clothing use our unique fabrics with our WaterResist™ technology that is effective to equivalent to a year of regular use!

Q: How should I wash my water repellant garments?

A: Wash on a gentle cycle with cold water and tumble dry on low. Avoid using fabric softeners or bleach.

Q: What materials are used in your products?

A: Our products are made from a variety of unique materials. Specific material details are available on each product page. Learn more about our fabrics here.

Q: How do I find the right size for me?

A: Please refer to our size guide for detailed measurements and fit advice.

Q: How often do you release new styles?

A: New collections are released seasonally and we have occasional limited-edition drops. Sign up for our newsletter for updates.

Safety & Security

Q: Is my personal information safe with Just Clothes?

A: Yes, we use advanced security measures to keep your data protected.

Discounts & Promotions

Q: How do I use a promo code?

A: Input your promo code at checkout to apply the discount. On occasion, a promo code may be applied automatically at checkout.

Q: Can I use multiple discount codes on one order?

A: Only one discount code is allowed per order.

Care Instructions

Q: What are the general care instructions for your clothing?

A: Most items should be washed in cold water with similar colors and hung to dry. Please check the care label on each item for specific instructions.

Additional Concerns

Q: Can I get more detailed information about a product?

A: For more information beyond what's available on our store, please contact our customer service team for more details.