FAQ
Ordering & Payment
Q: How do I place an order?
A: Add the items you wish to purchase to your cart, proceed to checkout, and follow the on-screen instructions to complete your order.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other digital payment methods.
Q: Can I change or cancel my order after I've placed it?
A: You can modify or cancel your order within a certain timeframe after placing it. Please contact our customer service immediately for assistance.
Shipping
Q: How much does shipping cost?
A: Shipping costs are calculated based on the destination and shipping method selected, and will be provided at checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping with rates and times varying by destination.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order has shipped.
Returns & Exchanges
Q: What is your return policy?
A: We have a 30-day return policy for items in their original condition. Some items, including all sale items and undergarments, are non-returnable or may only be eligible for a partial refund.
Q: How do I return an item?
A: Please contact us for a return label and return instructions.
Q: Can I exchange an item?
A: For an exchange, please return the original item and place a new order for the replacement.
Product Information
Q: Are your clothes water repellant?
A: All of our clothing use our unique fabrics with our WaterResist™ technology that is effective to equivalent to a year of regular use!
Q: How should I wash my water repellant garments?
A: Wash on a gentle cycle with cold water and tumble dry on low. Avoid using fabric softeners or bleach.
Q: What materials are used in your products?
A: Our products are made from a variety of unique materials. Specific material details are available on each product page. Learn more about our fabrics here.
Q: How do I find the right size for me?
A: Please refer to our size guide for detailed measurements and fit advice.
Q: How often do you release new styles?
A: New collections are released seasonally and we have occasional limited-edition drops. Sign up for our newsletter for updates.
Safety & Security
Q: Is my personal information safe with Just Clothes?
A: Yes, we use advanced security measures to keep your data protected.
Discounts & Promotions
Q: How do I use a promo code?
A: Input your promo code at checkout to apply the discount. On occasion, a promo code may be applied automatically at checkout.
Q: Can I use multiple discount codes on one order?
A: Only one discount code is allowed per order.
Care Instructions
Q: What are the general care instructions for your clothing?
A: Most items should be washed in cold water with similar colors and hung to dry. Please check the care label on each item for specific instructions.
Additional Concerns
Q: Can I get more detailed information about a product?
A: For more information beyond what's available on our store, please contact our customer service team for more details.